Frequently Asked Questions
Everything you need to know about bringing Secundo style into your home.
What is the typical shipping timeframe for furniture?
Standard furniture items typically ship within 5-7 business days. Larger pieces requiring white-glove delivery may take 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Secundo ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Yes, Secundo is committed to sustainability. We prioritize FSC-certified woods, recycled textiles, and eco-friendly finishes across our entire product range.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for qualifying furniture purchases.