Returns & Exchanges
At Secundo, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for items in their original condition. Whether a piece doesn't fit your space or your style has changed, our streamlined process ensures a hassle-free experience.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.
Prepare the Item
Carefully disassemble the furniture if necessary and pack it back into its original manufacturer packaging to ensure it remains protected during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location or schedule a home pickup for larger items.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing